about brand x

At Brand X Originals LLC, we are a firearms company made for everyone, dedicated to building beautiful, innovative, and reliable tools. Our firearms and accessories are designed to appeal to all users—from newcomers discovering the world of shooting sports to seasoned professionals seeking peak performance—ensuring accessibility, safety, and enjoyment for every level of expertise. As an industry leader, we define quality through forward-thinking engineering, pushing the envelope with cutting-edge designs that prioritize precision, durability, and user-centric features. We believe our customer relationships are key, built on trust, transparency, and ongoing support, fostering a loyal community where feedback drives our evolution and every interaction strengthens our commitment to excellence.

• Purpose: Brand X Originals LLC believes that business, at its best, serves the public good, empowers responsible individuals around the world, and unites communities through shared values of safety and self-reliance. The company is committed to demonstrating that business can and should be a force for good through cutting-edge innovation, ethical collaboration, and a dedication to serving enthusiasts, professionals, and everyday users.
• Values: Brand X leads with its values in the firearms and accessories it creates, the way they are designed in Las Vegas, NV. The company aims to leave the world safer and more empowered than we found it, creating reliable tools that enable others to protect, compete, and thrive responsibly.
• Goals: Brand X focuses on empowering others through its products and initiatives, with specific emphasis on firearm safety education, precision engineering, sustainable manufacturing practices, inclusion in the shooting sports community, user privacy in transactions, equity in access to quality gear, and innovative supply chain standards.

Returns Policy for Brand X Originals LLC

All purchases of firearms and related products from Brand X Originals LLC must be conducted through licensed Federal Firearms License (FFL) dealers in full compliance with applicable federal, state, and local laws, including but not limited to the Gun Control Act of 1968 and regulations promulgated by the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). Customers are responsible for ensuring that their selected FFL dealer is authorized to receive and transfer the purchased items, and Brand X Originals LLC reserves the right to verify dealer credentials prior to shipment. Any costs associated with FFL transfers, background checks, or compliance documentation shall be borne by the customer.

Due to the regulated nature of firearms transactions, all sales are final upon completion of the ATF Form 4473 and the transfer of possession to the end-user. No returns, exchanges, or refunds will be issued for any items that have been processed through ATF forms, including Form 4473, or otherwise transferred from the FFL dealer to the purchaser. This policy aligns with industry standards to prevent circumvention of federal serialization, background check, and traceability requirements. For non-firearm accessories or items not subject to ATF transfer, returns may be considered within 30 days of receipt if the product remains in new, unused condition, in its original packaging, and accompanied by proof of purchase; such returns are subject to inspection and a 15% restocking fee, with shipping costs non-refundable.

In the event a product is documented to exhibit defects attributable to manufacturing or materials issues originating from Brand X Originals LLC—as verified through submission of detailed evidence, including photographs, serial numbers, and a written description—we will, at our sole discretion, provide repair services, replace defective parts, or issue a comparable replacement product. This limited warranty does not cover damage resulting from misuse, improper maintenance, unauthorized modifications, or normal wear and tear. All warranty claims must be initiated through an authorized FFL dealer or directly with Brand X Originals LLC customer service within one year of purchase, and the company shall not be liable for incidental or consequential damages.

Limited Warranty for Brand X Originals LLC

Brand X Originals LLC (“Brand X”) provides this Limited Warranty to the original retail purchaser (“Purchaser”) of its firearms and related products, subject to the terms and conditions set forth below. This warranty is expressly limited to defects in materials and workmanship under normal use and service, and does not extend to any other warranties, whether express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose, which are hereby disclaimed to the fullest extent permitted by law.

Coverage Period: This Limited Warranty applies for a period of one (1) year from the date of original retail purchase for all Brand X products, unless otherwise specified in the product documentation. For certain premium models, a limited lifetime warranty may apply to the original Purchaser only, covering defects in materials and workmanship for the lifetime of the product under normal use, provided the product remains in the possession of the original Purchaser and has not been transferred, sold, or gifted.

What is Covered: Brand X warrants that its products will be free from defects in materials and workmanship at the time of delivery. If a defect is confirmed by Brand X or an authorized service center, Brand X will, at its sole discretion, repair the product using new or refurbished parts, replace the product with a comparable model, or refund the original purchase price (less any applicable fees or depreciation). All repairs or replacements shall be performed in compliance with applicable federal, state, and local firearms laws, including requirements under the National Firearms Act (NFA) and ATF regulations.

What is Not Covered: This Limited Warranty does not cover: (a) damage resulting from misuse, abuse, negligence, accident, improper storage, or unauthorized modifications; (b) normal wear and tear, including cosmetic damage, scratches, or finish degradation; (c) damage caused by ammunition, cleaning agents, or environmental factors; (d) products that have been altered, serialized improperly, or used in violation of law; (e) consequential, incidental, or punitive damages, including but not limited to loss of use, property damage, or personal injury; or (f) any claims arising after the warranty period or from secondary purchasers. Firearms subjected to excessive firing (beyond manufacturer-recommended limits) or used in competitive events without prior approval are excluded.

Warranty Claims Process: To initiate a warranty claim, the Purchaser must contact Brand X customer service within the warranty period, providing proof of purchase (e.g., original receipt or invoice), product serial number, and a detailed description of the defect, including photographs or video evidence. All claims must be processed through a licensed Federal Firearms License (FFL) dealer for firearms, with shipping and transfer costs borne by the Purchaser unless otherwise determined by Brand X. Brand X reserves the right to inspect the product at its facilities in Las Vegas, NV, or through an authorized representative. If the claim is approved, Brand X will cover return shipping for repaired or replaced items; if denied, the product will be returned at the Purchaser’s expense.

Lifetime Commitment: In addition to the above Limited Warranty, Brand X Originals LLC offers a Lifetime Commitment to support responsible firearm ownership, drawing from industry precedents in end-user support policies. Under this commitment, if a Brand X firearm is utilized in the legal defense of self or a loved one and is subsequently confiscated by law enforcement as evidence or otherwise retained, Brand X will, upon verification, replace the firearm with an equivalent model at no cost to the original Purchaser. This applies solely to incidents deemed lawful under applicable federal, state, and local laws, as confirmed by official documentation (e.g., police reports, court dispositions, or legal determinations). The Purchaser must submit a claim within one (1) year of the incident, including the original receipt as proof of purchase, serial number, and all relevant legal records—even if the product itself serves as the primary warranty documentation. Brand X reserves sole discretion in evaluating claims, and this commitment does not cover illegal use, misuse, or any scenario involving criminal activity. Replacements shall comply with all ATF regulations and be facilitated through a licensed FFL dealer, with the Purchaser responsible for any transfer fees. This Lifetime Commitment is non-transferable, does not extend to accessories or modified products, and serves as a voluntary service to promote safety and self-reliance, consistent with precedents in firearms industry warranties that emphasize durability and user support in critical situations.

Limitations and Disclaimers: This Limited Warranty is non-transferable and applies only to the original Purchaser. Brand X shall not be liable for any breach of warranty if the product has been used contrary to provided instructions or safety guidelines. In no event shall Brand X’s liability exceed the original purchase price of the product. This warranty gives the Purchaser specific legal rights, and additional rights may vary by jurisdiction; however, some states do not allow limitations on implied warranties or exclusions of consequential damages, so the above may not apply fully. For questions or claims, contact Brand X Originals LLC at [contact information placeholder], in accordance with precedents such as those under the Magnuson-Moss Warranty Act (15 U.S.C. §§ 2301 et seq.) and Uniform Commercial Code provisions governing express and implied warranties.

Waiver of Liability: BY PURCHASING, POSSESSING, OR USING ANY PRODUCT FROM BRAND X ORIGINALS LLC, THE USER HEREBY EXPRESSLY WAIVES AND RELEASES ANY AND ALL RIGHTS TO SUE, BRING LEGAL ACTION AGAINST, OR ASSERT CLAIMS NOW KNOWN OR HEREAFTER KNOWN AGAINST BRAND X ORIGINALS LLC, ITS OFFICERS, DIRECTORS, MANAGERS, EMPLOYEES, AGENTS, SUCCESSORS, AND ASSIGNS FOR ANY DAMAGES, INJURIES, LOSSES, OR LIABILITIES ARISING FROM OR RELATED TO THE USE, MISUSE, STORAGE, OR HANDLING OF SAID PRODUCTS, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. THIS WAIVER INCLUDES, WITHOUT LIMITATION, CLAIMS BASED ON NEGLIGENCE, STRICT LIABILITY, BREACH OF WARRANTY, OR ANY OTHER LEGAL THEORY, AND SHALL SURVIVE THE TERMINATION OF ANY TRANSACTION OR WARRANTY PERIOD. THE USER ACKNOWLEDGES THAT FIREARMS ARE INHERENTLY DANGEROUS INSTRUMENTS AND AGREES TO ASSUME ALL RISKS ASSOCIATED THEREWITH, IN ACCORDANCE WITH PRECEDENTS SUCH AS THOSE ESTABLISHED IN PRODUCT LIABILITY DISCLAIMERS UNDER UNIFORM COMMERCIAL CODE SECTIONS 2-314 AND 2-719, AND SIMILAR PROVISIONS IN STATE STATUTES GOVERNING CONSUMER PROTECTION AND TORT LAW.